Telos Tastes Privacy Policy

At Telos Tastes, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy describes how we collect, use, and process your personal information when you interact with our online platform, purchase our gourmet culinary goods, participate in workshops, or engage with our philosophically themed kitchenware and guides. We adhere to the principles of data protection as outlined by the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identifiable Information (PII) you provide: This includes your name, shipping address, billing address, email address, and payment information (processed securely by third-party payment processors) when you make a purchase, register for an account, subscribe to our newsletter, or sign up for a workshop.
• Communication Data: Records of your correspondence with us, including emails, feedback, and customer service inquiries.
• Technical Data: Information about your device and how you access our site, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services, such as pages viewed, services accessed, and the time spent on certain pages.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process and Fulfill Orders: To provide you with the gourmet culinary goods, bespoke kindling, philosophically themed grilling accessories, artisanal grill tools, and other products you purchase, including processing payments, arranging shipping, and providing customer support related to your order.
• To Deliver Services: To facilitate your participation in gourmet cooking workshops and provide access to curated cooking philosophy guides and resources.
• To Manage Your Account: To administer your registration and manage your account on our site.
• To Improve Our Website and Offerings: To understand how our users engage with our site and services, allowing us to enhance user experience, website functionality, and develop new products and services, such as unique marinades and sauces.
• For Communication: To respond to your inquiries, provide customer service, and send you important updates regarding your orders, services, or changes to our policies.
• For Marketing: To send you newsletters, promotional offers, and information about new products, workshops, and content that we believe may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
• For Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you or other third parties.

3. Legal Basis for Processing Personal Data

We will only process your personal data where we have a lawful basis to do so under GDPR. These bases include:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party (e.g., fulfilling your order).
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., improving our services, marketing activities).
• Consent: When you have given us clear consent for specific processing activities (e.g., signing up for marketing emails). You have the right to withdraw consent at any time.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, website hosting, analytics, and marketing assistance. These service providers are obligated to protect your information and can only use it for the purposes for which it was disclosed.
• Legal Compliance and Protection: When required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, the safety of you or others, or investigate fraud.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to be informed: You have the right to be informed about the collection and use of your personal data. This Privacy Policy serves to fulfill that right.
• The right of access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

7. Security of Your Information

We have implemented appropriate technical and organisational security measures to protect your personal information from accidental loss, unauthorised access, use, alteration, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

8. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our online platform. We are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of any linked websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Telos Tastes

17 Ponderosa Lane,

The Mews,

Bath, Somerset, BA1 5LT,

United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you are unsatisfied with how we handle your data.